Case Study · Utilities
Coverage knowledge that retires with your engineers
Transformers and switchgear outlast the people who buy them. At one utility, the only person who knew what the long-term service agreements actually covered had left years earlier. The documents stayed. The knowledge did not.
Why it happens
Utility assets carry warranty terms and service agreements that span decades, written by staff who have long since moved on. What is covered, and what must be done to keep it covered, becomes institutional folklore.
Regulatory audits then demand maintenance evidence that takes weeks to assemble from work-order systems and paper records, because nothing links the work to the obligations it satisfied.
The Canary difference
Canary rebuilds the coverage picture from the source documents themselves, however old, and matches every obligation to the current asset register. The knowledge lives in the system instead of in someone’s head.
Maintenance records are linked to the obligations they satisfy as the work happens, producing a continuous, audit-ready compliance trail instead of a quarterly scramble.