Case studies

Problems we keep hearing.

These are the situations operations, procurement, and finance teams describe to us, and what changes when the contracts they pay against are actually read, tracked, and enforced.

Hospitals & HealthcarePremium service contracts that are never held to their termsPremium SLAs on scanners and building plant, and an elevator invoice that billed one visit twice.ReadMiningContractor and engineering invoices billed off the rate card, not the agreementContractor and engineering invoices billed off the vendor rate card, not the agreement, and the tax line nobody owns.ReadSchools & UniversitiesOne HVAC contract, and an invoice nobody checks against itOne HVAC service contract covers every building on campus; the invoice is checked against a budget line, not the contract.ReadHospitalityOne master agreement, and every property billed differentlyOne master service agreement, billed differently at every hotel and resort from the vendor's rate card.ReadRetailTwo stores, the same vendor, and double the priceThe same janitorial or security vendor, a different contract at every store, and nobody comparing the rate.ReadEnergyHours on the invoice, checked against the hours on recordWind and power-generation maintenance hours, checked against the field-service report and the site access log.Read